5 tips to get the internet again when it doesn't work

Network connection problems or internet cuts have the annoying habit of taking place at the worst moments.How to recover the Internet as quickly as possible in the event of a problem?To help you during these stressful moments, find our list of 5 tips on the procedure to follow when you are deprived of the Internet.

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Make sure the Internet problem is not global

Before calling on the technical service of its operator or checking the connections of its Internet box, it may be interesting to check that a network incident is not place in your region or your municipality for example.

A simple internet search "network problem + operator name" on a search engine already allows you to get an idea.To be fixed quickly, the independent "DowndeTector" site has lists since 2012 all breakdowns on social networks, SVOD and also all Internet and mobile problems of French Internet suppliers.

Just connect to the site and click on the operator to find out if a breakdown is underway on the network of your operator.If this is not the case, it is then time to look at the condition of your box.

Reset your box, check the lights and connections

The first step when your internet connection no longer works is to reset your box.This is often the first sentence you will hear when you contact your operator's technical assistance in the event of a problem.

To try to find an optimal internet connection, turn off your internet box and wait a minute before turning it.After a few minutes, try to connect again to check if the connection has returned.

It is also a good time to take up the manual of its box and check the condition of the light indicators (on, off, flashing and color)) to know if it is a real problem of connection to the Internet.In the same way, it is always important in the event of a failure to check the connections and the condition of the cables to ensure that the connection problem is not linked to poor connectors.

Contact customer service from your ISP

If after having extinguished and turning on your box and checking your connections, the internet connection problem remains, it is then time to contact your Internet service provider.

To simplify your task, here are the contact numbers of the main operators:

1. Le service client Orange peut être contacté en composant le 3900 depuis un mobile ou un fixe Orange.
2. Le service client Bouygues peut être joint au 614 depuis un mobile Bouygues ou au 1064 depuis une autre ligne.
3. Le service client SFR est accessible en composant le 1023 depuis une ligne SFR fixe ou mobile.
4. Pour contacter le service client Free, il suffit de composer le 3244 depuis un mobile ou un fixe Free.

Orange customer service is available every day from 9 a.m. to 9 p.m., Bouygues customer service from Monday to Saturday from 8 a.m. to 8 p.m., SFR customer service from Monday to Saturday from 8 a.m. to 10 p.m. and finally free customer service holds a permanence of 7 a.m.at midnight every day of the week.

Take advantage of rescue solutions in the event of internet breakdown

Most operators have also implemented fast rescue solutions in the event of an internet problem.Orange thus offers the 24 -hour service guaranteed in the event of a breakdown.This service gives you 200GB of data on your Orange mobile plan (to make a connection sharing from your smartphone)) or the loan of an Airbox 200GB for those who are not a mobile customer.

Bouygues Telecom also offers a similar service with "guaranteed internet" which grants 100GB for free on your package or the loan of a 100GB 4G key.SFR also offers the loan of a webtrotter which is none other than a 100GB pocket box to pick up in store.Free is the only one not to offer a similar solution although it is possible to connect to the Freewifi Secure community network, but only for mobile subscribers.

The only downside of these rescue solutions?They must require a good connection to the mobile network at home.

Mobile connection sharing pending a rescue solution from your operator, it is always possible to make a connection sharing from your smartphone.Be careful, however, to make sure you have enough mobile data!

Do you have enough?Change operator!

This is the last solution, once all remedies have been tried to an internet breakdown.If the problems are frequent and you really need a stable connection, it may be that changing operator can solve the problem.

Before changing the Internet operator, check the duration of your commitment and any termination costs in the case of termination.Most Internet offers are minimum year's engagement contracts and if you resound before the end of the contract, you will have to pay all the remaining monthly payments.

That being said, most operators reimburse the termination costs of the former supplier up to € 100.If you find a cheaper offer with another operator, change, even with penalties, can allow you to save on your internet invoice.

If you are determined to change and want to keep your fixed line number, no need to terminate the current operator.Call 3109 to recover your Rio code that it will be enough to indicate to the new operator when subscribing, so that it takes care of the termination procedures for you.

How to find a promotion internet offer?The Selectra comparator allows you to compare the hundreds of offers of 31 suppliers in real time.It is possible to filter the results by indicating the services (TV, telephone...)) and the technology wanted subject to eligibility (ADSL, fiber...)).