Can my telephone operator gently add paid options?The 8 p.m. answers you

TF1's news scrifies the questions of viewers every night in "The 8 pm answers you".Garance Pardigon answers these questions on the Gilles Bouleau set in the video at the top of this article.

Can my telephone operator add paid options to my package without asking me?

Are you talking about this subscription to Netflix, Spotify or Cafeyn who became paid overnight ... when he was initially included in your phone package?It happened to us all.And yet it is perfectly illegal, it is a unfair commercial practice.The UFC-Que Choisir has also filed a complaint on several occasions against telephone operators for misleading commercial practice."If the option is announced as free at the start, it cannot become paid overnight without your agreement," confirms Raphaël Barthlomé, head of the legal service for the association for the defense of consumer rights.You can get the immediate suspension of this option and especially the refund of all sums withdrawn to benefit from it."In other words, if you realize after three months that your operator invoices you Netflix, you can request the refund of three months".