Cdiscount Energie Termination: how to do it and what costs?

As with all electricity and natural gas suppliers, termination with Cdiscount Energie can be done at any time and at no cost, because the contracts offered are without obligation for the consumer - and this, even for fixed price contracts for a certain period. To terminate a Cdiscount Energie contract, it is generally sufficient to inform the supplier, but the steps may vary depending on the reason for termination. Explanations.

📝 How to request a termination from Cdiscount Energie?

Terminating a contract with Cdiscount Energie is a simple and free process, regardless of the reason, because the offers offered by the supplier are non-binding. . The formalities may vary slightly depending on the situation.

I want to change supplier

One of the most common causes of a Cdiscount Energie cancellation is a change of supplier. Indeed, a customer can decide at any time to terminate his Cdiscount Energie contract if he finds a cheaper electricity (or gas) offer from a competitor.

The customer can request a termination directly from his Cdiscount Energie customer area, but you do not have to take the steps yourself in the context of a change of supplier.

It is strongly recommended to subscribe directly to a contract with the new supplier chosen, so that the latter carries out the termination procedures with Cdiscount Energie. Indeed, not only does this simplify the procedures, but above all, it avoids the customer having to pay again for the commissioning costs of his meter (knowing that after a termination, a technician from the Enedis and GRDF managers is assigned to proceed when the counter is closed).

Before subscribing to a new provider, it is advisable to compare the providers on the market, in order to find a cheaper offer. To facilitate this comparison, call Selectra on ☎ 09 73 72 73 00 (non-surcharged call). Individuals will be put in touch with an energy expert who will direct them to the most suitable offer for their consumption profile and guide them through all the formalities.

It is also possible to read comparisons with other suppliers, such as the comparison with Energie Leclerc.

I am leaving my current accommodation

Moving is another common reason for termination at Cdiscount Energie. Remember that when you leave an accommodation, it is imperative to cancel your old subscription so as not to end up paying for the consumption of the new tenants.

To terminate a Cdiscount Energie contract in the context of a move, all you have to do is inform the supplier. This can be done the same day of the move, because the client will have to provide his latest meter readings, which will allow us to establish the closing invoice.

There are several ways to report your move to Cdiscount Energie and terminate your contract:

You should remember that in addition to canceling your old subscription, it is also imperative to take out a contract for your new home in order to have access to electricity or gas. Here, the customer can choose to stay with Cdiscount Energie or subscribe to another supplier (it is best to do so 15 days before). To choose the best option, it is advisable to call the Selectra experts on ☎ 09 73 72 73 00 (non-surcharged call).

🔐 Can you cancel Cdiscount Energie whenever you want?

When an individual subscribes to Cdiscount Energie offers, they enter into a contract for one year from the effective commissioning of the energy supply, then renewed by tacit agreement for an indefinite period.

That said, the duration of the contract has no impact on the terms of termination, as it is non-binding. This means that customers can effectively terminate their Cdiscount Energie contract whenever they want, without notice or termination penalties.

💰 How much does the termination of Cdiscount Energie cost?

As mentioned above, termination of an electricity or gas contract at Cdiscount Energie is free in itself. This means that no fees are charged by the provider. The customer nevertheless receives a cancellation invoice a few weeks after the termination of the contract. This invoice corresponds to its last consumption, and in no way to penalties or cancellation fees.

If Cdiscount Energie termination is requested due to moving, you must provide for the cost of opening the meter for the new accommodation. These costs are not invoiced by Cdiscount Energie, but by the managers Enedis (for an electricity meter) and GRDF (for a gas meter). However, the amount is reported on the customer's first energy bill. The amount of the intervention varies according to the intervention times.

Enedis and GRDF tariffs updated on 1 January 2022.

For Linky meters, as commissioning can be done remotely, the intervention can be carried out within 24 hours. For Gazpar meters, on the other hand, it takes the same time as a conventional gas meter, because even if it is a communicating meter, it is always necessary to call in a technician at home for reasons of security.

How do I request a withdrawal from Cdiscount Energie?

All energy suppliers are required to grant their customers a 14-day withdrawal period, during which these latter can cancel their contract free of charge if they change their mind.

I subscribed less than 14 days ago

If the Cdiscount Energie contract was subscribed to less than 14 days ago, the customer can still exercise his right of withdrawal. He can therefore cancel his contract without paying any fees. On the other hand, if he exceptionally requested that his contract begin earlier (i.e. before the end of Cdiscount Energie's withdrawal period), he will have to pay for the subscription and the sum corresponding to the energy consumed until the cancellation of the contract.

To request a withdrawal, simply return the Cdiscount Energie withdrawal form (attached to the contract), completed and signed, to the following address:

I subscribed more than 14 days ago

If the withdrawal period has passed and the customer wishes to cancel his Cdiscount Energie contract , he can no longer retract. However, he can always cancel Cdiscount Energie, at any time and free of charge. In this case, he will have to pay for his last drinks, indicated on his balance sheet.

🔎 Which other energy supplier should you choose?

You should know that Cdiscount Energie offers competitive prices for electricity, with a reduction of -% compared to the regulated tariff. On the gas side, it offers a guaranteed offer at a fixed price for 1 year. However, it is still essential to compare suppliers in order to find even more interesting offers and make more savings. Here are some examples of electricity and gas offers from other suppliers.

Selection of partner suppliers, free referencing. Classification in alphabetical order.

❓ FAQ

⌛ When will I receive my cancellation invoice?

The Cdiscount Energie cancellation invoice is generally sent within four weeks of the closing date effectiveness of the contract. However, it happens that the invoices are sent with a little delay.

Indeed, to edit the balance bill, Cdiscount Energie must receive confirmation that the termination has been taken into account by the network operator, as well as the customer's latest meter readings. These items can take a few weeks to be transmitted and taken into account - which sometimes leads to delays.

In case of doubt or non-receipt, it is advisable to contact Cdiscount Energie on 09 77 40 20 30.

🔁 Can we go back to regulated tariffs?

As the change of supplier is done free of charge, without cuts and without heavy administrative procedures, it is quite possible to cancel Cdiscount Energie and return to everything time at regulated electricity tariffs. It should be noted, however, that regulated tariffs are generally more expensive.

With regard to natural gas, Engie's regulated tariffs have not been marketed since November 2019. It is therefore no longer possible to subscribe to an offer at the TRV since this date. If the customer wishes to return to Engie, he will have to turn to the supplier's market offers.

❌ I have unpaid invoices, can I change supplier?

In the event of unpaid invoices at Cdiscount Energie, the customer will have to pay his debt, whatever happens. Changing supplier is not a solution, as this will in no way erase its debts to Cdiscount Energie. Moreover, the supplier will even be entitled to oppose the termination of the contract and to prevent the customer from subscribing to an offer with another supplier until he pays his arrears.

To avoid any problem, you are strongly advised to contact your supplier as soon as possible in the event of difficulty paying your bill, in order to find an arrangement or be redirected to existing help.