Free: assistance now meets subscribers on WhatsApp

The operator offers a new channel to help his subscribers.After face to free, the free mobile chatbot, facebook, twitter or 3244, some subscribers can also access assistance via WhatsApp.

Difficult to reach Free Assistance?Maybe you will be more lucky by logging into WhatsApp.The operator offers a new online help service via the Facebook instant messaging application.

After the chatbot on its Facebook page, and another bound for its mobile subscribers accessible on its site, the Freehelpers teams thus attack a new channel, used by 20 million French and having other advantages for subscribers.According to our findings, the service is still at the experimental stadium but it will soon be possible to save time by dialoguing with the free teams anywhere and anytime via WhatsApp.

According to some lifts, the strong point of this new discussion channel is proximity.Indeed, the file monitoring is facilitated since the freenaute remains in contact with the same freehelper for 72 hours, avoiding having to repeat its problem with each contact.WhatsApp also allows new features, facilitating the exchange between the advisor and the subscriber: sending gifs, videos, vocal notes but also tutorials from the operator's youtube channel for example.

To find out if it is possible to access this means of communication, you will have to go to the "Contact" section, accessible by scrolling the free website home page.Indicate whether you are a freebox, free mobile or not subscribed subscriber, then several ways to contact you are then offered.According to our observations, the functionality appears when an advisor is available on WhatsApp and disappears when there is no one left to answer and is not yet accessible everywhere in France.