How to terminate its SFR package?

Check the conditions for terminating its SFR package

it's the first thing to do.If you have taken out an SFR package without obligation, then no termination fees will be applied.The procedure to terminate your subscription to SFR is completely free.

On the other hand, if you have taken out an SFR offer with a commitment over 12 or 24 months, and this period is not over, it's different.You will indeed be brought to pay termination fees, which will be focused on your last invoice.Three cases are then possible:

To avoid doing calculations, you can use our partner's tool to calculate your termination costs.

Namely: if you have benefited from an ease of payment to pay your smartphone in several times at no cost, all the remaining monthly payments will be due to your operator and will be paid in addition to the termination fees.

Terminate your SFR mobile plan for legitimate reason

When you have subscribed to an SFR mobile package with a commitment period and it is not over, know that it is sometimes possible to terminate it without having to pay for fees.For this, you must have a legitimate reason recognized by the operator.It is then enough to provide proof to SFR.The cases were defined by law:

How is the termination of an SFR mobile package going?

When you are clear on the conditions of termination of your SFR mobile plan, you still have to contact your operator by phone at 1023 or ask to be recalled for free.He will give you the postal address to which you must send your termination mail by registered mail.You can do this online approach using our partner's tool for example.

From the date of receipt of your mail, SFR has a period of 10 days to make your termination request effective.You will then receive an email or a letter informing you of taking into account your request.

It is also good to know that you can choose the date of termination of your SFR package.Nevertheless, it must intervene within two months after receipt of your mail by SFR.

Terminate its SFR package while keeping its phone number

This is a scenario that comes regularly: we terminate our telephone subscription because we have seen promotions on mobile plans.SFR, like other operators, is no exception to this phenomenon that is commonplace with the multiplication of promotional offers.

But, in this case, the termination procedure is different.Indeed, if you want to terminate your SFR mobile package to take a subscription from another operator while keeping your phone number, no need to contact SFR.Just get your Rio code by calling 3179.You will then only have to send this 12 digits code to your new operator when subscribing to your offer.It is he who will ask for the portability of your phone number, thereby leading to the automatic termination of your SFR mobile plan.

Nevertheless, if it was an offer with a commitment of 12 or 24 months and that this period is not completed, you will still have to pay termination fees (see above).

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