Orange offers smartphone repair in stores

As part of its RE program, Orange allows paid repairs to smartphones in its shops.Orange subscribers can benefit from the guaranteed 24 -hour service loan.

After Bouygues Telecom with Wefix by Fnac-Darty and Free Mobile with Mobile Service Point (now Save.co), Orange launches its mobile phone repair service with Save.co.A phone user can enter an Orange store to repair their device, sold or not by Orange, whether one is subscribed orange or not.Orange thus responds to part of the customers of its shops which requires help with smartphones, even if they are the customer of another operator.

An Orange advisor will support the phone and offer a quote for repair.The operations include the screen change (from 69 to 449 €), rear shell (from 29 to 109 €), camera (from 39 to 289 €) and battery (from 39 to 99 €).After approval, if the store includes a workshop, the advisor can transmit the device to a technician who will repair during the day, depending on the available parts.Otherwise, the device can be sent to a boutique on the Save.co network to make the repair or will remain in store until the reception of the room by the Save.co. network.The repaired part is guaranteed 12 months.

Orange subscribers (Open Pack and Mobile Packages) can take advantage of the equivalent phone loan for the period of repair.SOSH subscribers can also take advantage of it for € 39.Orange mobile insurance subscribers (optional mobile offers, SOSH and Open pack) must report the incident to the operator to benefit from the reimbursement of the service before sending the device to the store.

In addition, the repair service is entering the RE Orange program.The latter includes the resumption of mobile with a bonus in the event of a change of mobile, the reconditioning of mobiles with a range of mobiles reconditioned for the sale and recycling of failing devices and parts (100 million mobile users sleep in the drawers).