Poor internet quality: mobile operators shown the finger

Apart from customers who are expressed on social networks and some specialists who are counted on the fingers with one hand, there are rare voices that denounce the quality of service of Algerian mobile operators: absence of network in someAreas, low flow rate of internet connection, high services ...

Paradoxically, customers, when they see that they do not have for their money and that the service they have acquired is not quite the one that they have been shown in omnipresent spots, they'have that this same service to denounce what they consider as a scam, through videos and comments on social networks and discussion forums.

The reactions abound on the net, but go almost unnoticed, for lack of reaction from the authorities or resumed by the resonance funds that are the main media or the associative movement.We have heard some specialists cry out for aberration, explaining, supporting figures, that for the amounts spent by the Algerians for a certain number of gigas, one can offer ourselves an unlimited package under other skies.

But there too, media coverage is lacking and the effect is often limited.This video which has been circulating for a few days on social networks is distinguished precisely by the fact that it was carried out by the Apoch, the main association for the defense of consumer rights in Algeria.

A customer, who does not cite the name of any operator, says he is disappointed with the quality of the service, in particular the Internet.To hear his story well, he complains rather of the deterioration of quality.He says that he has been a client of a mobile operator for over ten years and that thanks to his chip (SIM card), he was able to do lots of things: research on the Internet, contacts with his friends at the'Interior of the country and abroad ...

"But today things have changed for me ...

"But today things have changed for me, it's more difficult.I pay anymore, but in reality I do not receive anything in exchange, "he sums up."Who do you know about?"I'm talking about the mobile telephony operator who tires me, who gives me crises, "he says, always without quoting the targeted operator, a way may mean that the grass is not greener elsewhere, that quality is the same everywhere.

And to explain: "I want to put lessons on YouTube online, it takes a lot of time.I want to watch a video, but this turning circle has become familiar to me.I want to do research, get into my mailbox and see my boss's messages, but I can't.»»

"Knowing that, adds the consumer, that at the end of each month, I pay 1,500 da.I am told you will have 40 gigas, advertisements on every street corner, on television, but the reality is bitter.»»

La vidéo se termine par un appel lancé via l’Apoce pour l’entrée sur le marché national d’un quatrième opérateur de téléphonie mobile « pour qu’il y ait de la concurrence»» et pour introduire la possibilité de changer d’opérateur sans changer de numéro.

The three telephony operators who share the Algerian mobile market, Ooredoo, Djezzy and Mobilis, are often shown to finger, for their poor quality of service.The first operator is 100 % owned by the eponymous Qatari group, the second is the property of the Algerian state via the investment fund (FNI, 51 %) and the Ruse group, and the third is a 100 % subsidiaryof the Algeria Telecom group, the historic operator who holds the monopoly on fixed telephony and the Internet;and ADSL, and whose quality of service is poor.