Seven tips for how to terminate your internet box

Let us agree: termination internet is not the most exciting approach that is.Yes but here, comes a time when we no longer have the choice.Because we pay really too much for its connection and we found a better offer elsewhere, because we have a problem with our operator, because we move...

Depending on the situations, the procedure is not the same to terminate its box.And if the steps are similar in broad outline at all Internet access providers (ISP), there are still some specificities specific to each of them that it is better to know.Here is a guide to find out exactly what you need to do to terminate your internet subscription.

Internet termination: simpler when you change operator

There are two scenarios when you stop your internet subscription: either it is to permanently cut your line, or it is to change operator.And if your intention is to terminate to subscribe to a competitor, things will be a little easier.On one condition, however: that you keep your fixed line number.You will only have to ask your new Internet supplier the portability of your number.It is he who will then take care of terminating your box contract with the operator you want to leave.Be careful, that does not mean that you will have nothing else to do.You will have to send your equipment to your old ISP, and pay the termination fees in particular.

But at first, you will therefore only have to take out a new subscription to start your termination.If you have not yet decided which, you will find all the best internet offers of the moment in our comparator.

Changing the creamy is the easiest way to terminate your fixed internet access.Once your new line is in service, the old contract stops automatically, on the date you have chosen.Reason why it is also the safest way to proceed.This allows you to avoid cutting from your internet access between the two subscriptions.

You resilled your internet box and you want to find the best internet offer of the moment: direction our page listing all the best internet boxes.

Unfortunately, it is not always possible to keep your number.In this case, the alternative will be the one we mentioned above: purely and simply terminate your line, by contacting your access provider yourself.We will see below how to proceed.

Change of operator: how to keep your number?

Keep your phone number by changing ISP, it's not only practical - if you use it - but it also allows you to facilitate termination.The approach is very simple: when you subscribe to a new supplier, you just have to communicate the number concerned and the Rio code associated with it.How to get this code?Simply by composing the 3179 from the fixed line concerned.If you have several phone numbers and want to keep them all, you will have to deal with the 3179 from each of the lines to obtain the Rio code specific to each.

Yes, but how does it go when we move?Good news: the portability of the fixed number is possible even when you change housing:

By the way, a question that some Internet users are asking: can we keep the email address provided by Orange, SFR, Bouygues or Free when you terminate your Internet contract?Answer: It depends with whom, and we invite you to consult the guide dedicated to your supplier (below) to find out his policy in the matter.But one thing is certain: all have the obligation to let you access your messaging for 6 months minimum after your termination.Time to save your emails and prevent your contacts.

Should you terminate your box when you move?

We can therefore - under certain conditions - keep your number when you move and subscribe to a new Internet supplier on this occasion.But precisely, do you really have an interest in terminating your box contract when you change your accommodation?Isn't it better to keep your subscription and simply ask for a transfer to the new address?There is pros and cons, it all depends on your situation...And also your ISP!

To terminate your internet offer and go to competition when you move, it is often an opportunity to enjoy a more attractive offer financially.This may also allow you to benefit from a better connection: for example, if an operator offers fiber in your future accommodation, while your current supplier, no.You can get this information very simply by checking your new address on our eligibility test.

It remains that a termination, it's a little more hassle and logistics: closing costs, then opening for new Internet access, not to mention any penalties if you are still engaged on your contract.Or the need to return your equipment, instead of simply installing them in your new accommodation if you stay with the same supplier.Yes, but beware: when you move your line, some brands take advantage of it to re -engage you...

In short, all this is weighing and many criteria are taken into account.It was worth examining the subject in more detail.So we dig the question in our guide: move: should we terminate your internet subscription or transfer your line?

What steps to terminate your Internet box?

If you cannot benefit from the portability of the number or wish to terminate without resuming a internet subscription then, a single solution, so.You will have to make the request for termination with your FAI.Nothing sorcerer for that, but know that from one supplier to the other, the procedure for terminating an internet box is not quite the same.

Depending on the operators, the approach to end your contract can be completed online via the customer area, by telephone or by registered letter with acknowledgment of receipt.Sometimes even the three of your choice.To find out more precisely the terms of termination of your internet contract, you can consult our guides dedicated to the six main national brands:

The opportunity also to find out more about the costs related to termination - generally 49 euros minimum, but not always - and on the procedure to follow exactly to return its equipment to its operator.Knowing that there too, the procedure and deadlines may vary significantly from one internet access provider to another.

Internet termination costs: How much does it cost?

Whether you locate your box to go to a competitor, or to permanently close your line, you will not cut it.Technical access costs for access are systematically applied by FAI.They generally amount to 49 euros.Can be added penalties if you break your contract before the end of the commitment period.The rules in this area were posed in 2007 by Chatel law, and are as follows:

Please note, depending on operators, the monthly payments remaining are sometimes calculated on the promotional price generally offered the first year, and sometimes on the full price (at Bouygues Telecom and Free in particular).

While also keeping in mind that your new FAP will charge you, in parallel, to commissioning costs...It is better to take out the calculator before terminating.To have a more precise idea of what you will spend and really win during your supplier change, you can consult our guide: what costs are provided when we change the internet operator?

And how to terminate the Internet at no cost?

That being said, there are a number of situations in which a subscriber can terminate at no cost.In general when an external circumstance forces him to end his subscription: moving abroad or outside the coverage area, loss of permanent contract, or more serious situations such as over -indebtedness, incarceration, hospitalization or long -term illness, or a death.In any case, you will have to support your request for proof.In addition, it is also possible to terminate free of charge in the event of a problem with FAI.But not just any.

This can be when the latter turns out to be incapable of providing the promised service: no access to fiber when you are eligible, repeated cuts, clearly flows below expectations...And prolongedly, possibly requiring a formal notice.

The general conditions of subscription of the different brands often remain unclear on this point, so we advise you to motivate your request by accompanying it with all the traces you will have (emails, copy of discussions with assistance by cat, passages oftechnicians...) that can attest to the magnitude and the duration of the inconvenience caused.And not to terminate, if you can, before having subscribed to a competitor, so as not to find yourself without internet access at all...

Finally, you can avoid internet termination costs if your operator unilaterally modifies its general subscription conditions.It is most of the time a price increase, and the consumer code is clear on this subject.The Internet supplier must notify you one month before the new conditions entry into force.And from this entry into force, you will have four months to terminate free of charge (but also without compensation rights).

Good to know: if you cannot find yourself in any of these cases, you can still reduce your box termination bill thanks to a good plan offered by all market players.Namely the reimbursement, by your new supplier, of the costs incurred by the termination of your old box contract.Oboli amount: up to 100, and sometimes 150 euros (at Orange).

Again, not all operators have the same procedure to benefit from these offers.We take stock in detail here: Internet box, how to be reimbursed for termination costs?

Restitution of equipment: a crucial step

If the return of the equipment after termination is so important, it is because it is what can cost you the most if it goes wrong...Indeed, operators can in theory invoice you with flat -rate penalties if:

Penalties, in case of glitch, generally revolve around 100 euros for a modem and 200 euros for a TV decoder.

But be careful not to send everything too quickly, because certain equipment may belong to you.This is certainly the case with the Freebox Delta Free / Devialet Player.And this is not excluded for other equipment such as Wi-Fi repeaters or 4G keys.Before closing the box, make sure that these were equipment included in the context of your subscription, and therefore made available, and not purchased in addition to your old supplier.

As for the process of returning Internet equipment, it is not in itself particularly complex.Orange, SFR, Bouygues or Free provide you with a return label to allow you to send the package containing your old equipment for free.Generally, you have the possibility of bringing it in a relay point where it will be recorded by the depositary.The latter will scan your transport voucher and give you proof of deposit.Easy as pie.

There are still some differences in the procedure in one or the other.Here we invite you to consult the guide corresponding to your FAI a little higher in order to know the procedure that he advocates.

Box termination: watch out for other subscriptions

We are already with 7 tips, but we give you a little last for the road.Do not forget, when you terminate its internet offer, to assess the impact on its mobile package (s) (s).Indeed, if you have subscribed to your fixed offer and one or more mobile subscriptions from the same brand, you undoubtedly benefit from a discount on each of your lines.But if you end your box contract, you will lose the benefit of all these discounts, which generally go from 5 to 15 euros per month and per package...The invoice can therefore swell significantly if you only get rid of your box in a precipitated way.

Last tip, therefore: take stock of all the subscriptions you hold from your ISP before taking action.And this also applies, moreover, for the other services that you may have subscribed through your Internet operator: Canal+, Netflix, Disney+, OCS, RMC Sport, Bein Sports...The termination of your Internet contract can make you lose the benefit of a promotion or a preferential rate on this type of TV offers.Or even access to the service, because the access identifiers provided by your supplier will no longer be valid once you have terminated.It will therefore be necessary to do the necessary with the TV platform (s) concerned to transfer your account or create a new.And thus avoid a disappointment - pay for a subscription which you can no longer take advantage of, for example - or simply continue to take advantage of your favorite programs.